Frequently Asked Questions

Here are some frequently asked questions regarding patio heater leasing, natural gas patio heater repair and propane tank exchange:

Shouldn't I just purchase heaters from a store?
Buying a patio heater from a store isn’t an investment – it’s a risk. Instead of risking losing outdoor business when a discount off-brand patio heater breaks down 2 weeks after purchasing it, let us take care of your patio heating needs!

Rather than buying heaters and then having to spend 3 hours per heater putting it together, we offer a convenient monthly lease, which will increase reliability, keep your budget predictable, and avoid the headache of outdoor heating emergencies and inability to seat your patio due to cold customers.

Are all heaters commercial grade?
Although discount warehouses and hardware stores inaccurately advertise their heaters as “commercial,” with us you can rest assured that you have a heater that’s designed for every day use.  Heaters from a store are designed for home use a couple of times a year, not Friday, Saturday and Sunday during a dinner rush.

And when you lease patio heaters from us, they’re also covered by our service guarantee. We guarantee we’ll repair your heater for free within 48 hours of your request, although we are often able to perform repairs the day the request is made.

What heaters styles & colors are available for leasing?
We offer a number of styles and can customize your heater to meet your theme, anywhere from rustic villa to sports bar.

How does monthly patio heater leasing work?
Our monthly leasing allows you to scale up or down in the number of heaters you need throughout the year as the weather changes.  That way you do not get locked into a yearly contract and have to pay for heaters in the middle of summer.

Is maintenance included with the patio heater leasing?
Yes it is.  If you ever need to have us take a look at a heater you can just give us a call and we will send a patio heater technician.  We guarantee 2-day turnaround on all service and maintenance and technicians will often be there the very next day.

Do you lease patio heaters to hotels?
Yes we do.  And our monthly patio heater leasing option is perfect for hotel event staff to have a great resource for outdoor events at the hotel.

How much space is needed from the top of a heater to any overhang?
We recommend at least 18" from the top of the heater to any overhang or fixed structure above the heater.

Can you repair the natural gas heaters I currently own?
Yes, our patio heater
 technicians have over 60 years of combined experience and we have been repairing many different styles of natural patio heaters and brands for the past 30 years.  Take a look at our patio heater repair information in order to schedule an appointment for one of our technicians to take a look at your natural gas heaters.

Do you charge startup or cancellation fees?
No we do not.  With us your only cost is the patio heater leasing and propane usage.

Do you carry liability insurance?
Yes we do.  We are covered by a comprehensive insurance policy with Certificates of Insurance available on request.

Do you have the proper licensing?
Yes, we are licensed by the DOT as a hazardous materials handler, and a designated cylinder tester and requalifier.

What does 12% more propane or 2 more lbs. mean?
Some propane brands fill tanks less than the legal limit as a cost saving precaution.  We however want you to get the most patio heater time out of each tank and fill to the legal limit to ensure that is the case.  Our overfill protection devices allow us to do so making our tanks the best value.

What is a closed cycle for propane tank exchange?
We supply our propane exclusively to our customers in the service industry. You won’t see our propane in front of a gas station.

That means that our propane tanks move in a closed cycle, and you won’t be getting propane tanks that have been rusting in somebody’s garage for years which run the risk of weakened tank walls and propane leaks.

Safety is the most important principal for us and do not trade the safety of your business by not ensuring that we have an exact accounting of where our propane tanks are being used.

Do you have minimum usage requirements for propane?
No we do not and the propane is always pay only for what you use.

How often do you delivery the propane tanks?
We will learn your usage over time and for the first couple of deliveries it may be weekly or bi-weekly.  Once we get a better understanding of your usage patterns in relation to your specific business, we will adjust the delivery schedule to ensure you always have a supply of propane tanks to get you through cold nights.

What are propane tank sleeves and are they required?
Tanks sleeves are to display information required 
by the federal government in order to ensure the safety in usage of propane.  

If you are currently using tanks without a sleeve meeting the federal requirements, you are at risk of ticketing and permit suspension from your local fire marshal as well as increased liability should an incident occur with your patio heaters, grills or fire pits.

Do you charge a HAZMAT fee with each propane tank delivery?
Yes we do.

Do you charge a fee for the propane storage cage?
No we do not.  We supply the propane tank storage cage and lock for free.

What are propane tank sleeves and are they required?
The Federal government requires specific information to be displayed on each propane tank and we utilize a sleeve that fits on the tank to display the required information.  If you have propane tanks at your business that do not display this required information, you are at risk for the safety of your customers and of being ticketed by the fire marshal during their next surprise inspection.

The valve on this tank is stuck closed, what should I do?
Those valves are already opened. Our tanks do not release propane unless they're connected to a device, so very often, we leave the valves in the "open" position. There is no need to use a wrench to open the valve as it may damage the valve.

My tank is leaking propane, what should I do?
The most important thing to do when you smell or hear a leaking tank is to move it to a well ventilated area with no sources of ignition nearby (stoves, firepits, cigarettes, etc).

All propane tanks are designed to have a pressure release valve, so on especially hot days, propane tanks may vent a small amount of gas to relieve internal pressure. This will come from the back end of the valve, where you usually connect your patio heater. Although it can be nerve wracking to smell or hear this release of gas, this is typical and quite safe.

In our experience, this accounts for almost every call we get about a leaking tank, especially during hot, sunny days. But if you have a concern about a leaking tank, please contact us.